Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected by ijen77 ("we," "us," "our") through the ijen77 platform accessible at https://ijen77.cam, including our website, mobile applications, and related services. By creating an account or using our platform, you consent to the data practices described in this policy.

ijen77 is committed to protecting the privacy and security of Indonesian players. We comply with international data protection standards and implement industry-leading security measures to safeguard your personal information. This policy is designed to be transparent about our data practices and your rights as a user.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an ijen77 account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian e-KTP, passport, or driver's license number).
• Contact Information: Email address, mobile phone number, residential address (street address, city, province, postal code).
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay account IDs), and transaction history.
• Verification Documents: Copies of government-issued ID documents, proof of address documents (bank statements, utility bills), and selfie photos for identity verification (KYC compliance).

2.2 Information Collected Automatically

When you use the ijen77 platform, we automatically collect certain technical and usage data:

• Device Information: Device type (mobile phone, tablet, desktop computer), operating system (Android, iOS, Windows, macOS), browser type and version, device identifiers (IMEI, advertising ID), screen resolution, and device language settings.
• Connection Data: IP address, geographic location (city and province level, based on IP address), internet service provider, connection type (WiFi, mobile data), and time zone (WIB, WITA, WIT).
• Usage Data: Pages visited, features used, time spent on platform, betting and gaming activity (games played, bets placed, amounts wagered, wins and losses), search queries, and clickstream data.
• Communication Records: Transcripts of live chat conversations with customer support, email correspondence, WhatsApp/Telegram messages, and phone call recordings (with your consent).

2.3 Information from Third Parties

We may receive additional information about you from third-party sources:

• Payment Processors: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Verification results from KYC service providers that confirm your identity and age against government databases.
• Fraud Prevention Services: Information from fraud detection and anti-money laundering (AML) screening services to protect against fraudulent activity.

3. How We Use Your Information

ijen77 uses your personal data for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your player account.
• Processing deposits, withdrawals, and other financial transactions.
• Providing access to sports betting, live casino games, slot machines, togel (lottery), and other gaming products.
• Managing bonuses, promotions, and loyalty rewards.
• Providing customer support via live chat, email, WhatsApp, and Telegram.

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to comply with 21+ age restriction requirements.
• Conducting KYC (Know Your Customer) and AML (Anti-Money Laundering) checks as required by gaming regulations.
• Detecting and preventing fraud, money laundering, collusion, and other prohibited activities.
• Maintaining transaction records and audit trails as required by gaming authorities.
• Responding to legal requests from law enforcement or government agencies when legally obligated.

3.3 Platform Security and Improvement

• Protecting the platform from security threats, hacking attempts, and unauthorized access.
• Monitoring for unusual betting patterns or suspicious account activity.
• Analyzing usage data to improve platform performance, user experience, and mobile optimization.
• Testing new features and gaming products.
• Conducting internal research and analytics to understand player preferences.

3.4 Marketing and Communications (With Your Consent)

• Sending promotional offers, bonus announcements, and special event notifications via email, SMS, or push notifications.
• Personalizing marketing content based on your gaming preferences and activity.
• Sending newsletters with platform updates, new game releases, and betting tips.
• Conducting customer satisfaction surveys and feedback requests.

You can opt out of marketing communications at any time by updating your account preferences or clicking "unsubscribe" in any marketing email.

3.5 Responsible Gaming Support

• Monitoring your gaming activity for signs of problem gambling.
• Implementing deposit limits, loss limits, and session time limits you set.
• Enforcing self-exclusion periods when requested.
• Providing reality check reminders and responsible gaming resources.

4. How We Protect Your Information

ijen77 employs comprehensive security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

4.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is protected with 256-bit SSL (Secure Socket Layer) encryption – the same standard used by major banks worldwide.
• Secure Data Storage: Personal information is stored in encrypted databases with restricted access controls. Financial data is tokenized to prevent storage of sensitive payment details.
• Firewall Protection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems.
• Regular Security Audits: Independent security firms conduct penetration testing and vulnerability assessments quarterly.
• Password Security: Passwords are hashed and salted using industry-standard cryptographic algorithms. We never store passwords in plain text.

4.2 Organizational Security Measures

• Access Controls: Only authorized ijen77 employees with legitimate business need can access personal data. All access is logged and monitored.
• Employee Training: All staff members receive regular training on data protection and privacy best practices.
• Data Segregation: Player funds are held in separate accounts from operational capital to ensure your deposits are always available for withdrawal.
• Incident Response Plan: We maintain a comprehensive data breach response plan to quickly address and mitigate any security incidents.

5. How We Share Your Information

ijen77 does not sell your personal data to third parties. We only share your information in the following limited circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who assist in platform operations:

• Payment Processors: Indonesian banks and e-wallet providers process your deposits and withdrawals. They receive only the information necessary to complete transactions.
• Identity Verification Services: KYC providers verify your identity and age against government databases.
• Game Providers: Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, and other game studios receive anonymized gaming session data to operate their games on our platform.
• Cloud Hosting Providers: Secure cloud infrastructure providers host our databases and application servers.
• Customer Support Tools: Live chat and helpdesk software providers facilitate customer support communications.

All service providers are contractually bound to protect your data and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information when legally required to do so:

• In response to valid legal requests from law enforcement or government agencies.
• To comply with court orders, subpoenas, or other legal processes.
• To protect the rights, property, or safety of ijen77, our users, or the public.
• To enforce our Terms & Conditions or investigate potential violations.
• In connection with the prevention, detection, or investigation of fraud or other illegal activities.

5.3 Business Transfers

If ijen77 is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

6. Your Privacy Rights

Indonesian players have the following rights regarding their personal data:

6.1 Access and Portability

You have the right to request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

6.2 Correction and Update

You can update most personal information directly through your account settings. For information you cannot update yourself (such as date of birth or ID number after verification), contact our support team with supporting documentation.

6.3 Deletion

You can request deletion of your account and personal data at any time. However, we may retain certain information for legal compliance purposes (transaction records, KYC documentation) for up to 7 years as required by anti-money laundering regulations.

6.4 Objection and Restriction

You can object to processing of your data for marketing purposes at any time by opting out of promotional communications. You can also request restriction of processing in certain circumstances, such as while we verify data accuracy.

6.5 Withdrawal of Consent

Where we rely on your consent to process data (such as marketing communications), you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, contact us at: [email protected]

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy:

• Active Accounts: Data is retained while your account remains active and for a reasonable period after account closure to fulfill legal obligations.
• Transaction Records: Financial transaction history is retained for 7 years to comply with Indonesian financial regulations and anti-money laundering requirements.
• KYC Documents: Identity verification documents are retained for 7 years after account closure as required by gaming regulations.
• Marketing Data: Marketing preferences and communication history are deleted within 2 years of account closure or opt-out.
• Support Communications: Customer support transcripts are retained for 3 years for quality assurance and dispute resolution purposes.

8. Cookies and Tracking Technologies

ijen77 uses cookies and similar tracking technologies to enhance user experience and analyze platform usage:

• Essential Cookies: Required for platform functionality, such as maintaining your login session and remembering your preferences.
• Performance Cookies: Collect anonymous data about how you use the platform to help us improve performance and user experience.
• Functional Cookies: Remember your language preference, timezone, and other personalization settings.
• Analytics Cookies: Help us understand which features are most popular and how players navigate the platform.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

9. Children's Privacy

ijen77 is strictly for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from someone under 21, we will immediately delete that information and close the account. Parents or guardians who believe their child has provided personal data to ijen77 should contact us immediately at [email protected].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by email and/or by posting a prominent notice on the platform. The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Information

For questions about this Privacy Policy, requests to exercise your privacy rights, or concerns about how we handle your personal data, please contact ijen77:

• Email: [email protected]
• Live Chat: Available 24/7 through the ijen77 platform
• WhatsApp / Telegram: Contact information available in your account dashboard

We aim to respond to all privacy-related inquiries within 3 business days.